Scotland’s national advice hub is now providing people with free energy advice to help them deal with bills and suppliers.
Following the recent devolution of consumer powers, Advice Direct Scotland has taken on the Scottish Government-supported delivery of energy advice and has launched the energyadvice.scot platform.
Free advice and information on energy-related matters are now available to anyone in Scotland, ranging from supplier enquiries, understanding the complaints process, and what to do if you are experiencing problems with energy bills.
The service also covers accessing grants, what to do if you fall victim to energy scammers, and advice for those who are at risk of disconnection.
The service is supported by the Scottish Government through levy funding – a GB-wide levy placed on gas and electricity suppliers by Ofgem.
Andrew Bartlett, chief executive of Advice Direct Scotland, said: “We’re delighted to have launched energyadvice.scot, which will make a dramatic difference for Scots consumers.
“Thanks to this service, free and practical advice is now available to anyone in Scotland through whatever form of communication they prefer – over the phone or digitally.
“We know that energy bills and energy contracts can be a minefield for consumers, especially when something goes wrong with a supplier.
“Many Scots have been struggling to afford their bills due to being at home more, and energy companies are struggling to meet the demand on customer service due to the impact of COVID on their staff and resources.
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“We hope to make things easier for consumers, reduce fuel poverty, and help energy suppliers deliver for their customers.”
People can contact energyadvice.scot by freephone 0808 196 8660, on Facebook, email or through live web chat.
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